Business IT support FAQs
It all starts with a conversation with us. ShowellTech has years of business experience in almost every industry including Health Care, Accounting, Legal, Not-for-profit, Trades, and the list goes on. We follow a standard model of IT Support that ensures you get the best value for money your IT investment, whilst ensuring your information is secured, protected, and maintained to keep your business running smoothly.
Clear, transparent communication is one of our core values. Our internal systems and processes ensure our team members are regularly held to account. All your client-specific information, time/billing records, and technical notes are available to you upon request. We are always happy to answer any queries or release information when required.
All your client information is stored in our secure online documentation platform. This is the safest way for us to record your IT assets, technical setup and credentials. We can provide access for our client to access their information in real-time. All the data is encrypted and protected by multi-factor authentication. Clients can access this information at any time, day or night.
At ShowellTech, we have a scalable Business IT support Model. We use this model and adapt it to your specific business’s needs. Our team always recommends industry best practice, and what is most appropriate from a technical and economical point of view.
An age-old question that requires much wisdom. IT expenditure is an investment into the future growth of your business. We recommend your investment should be on IT solutions that enable your business to continue to grow and thrive. We don’t offer cheap solutions, but rather the solutions that are most effective for your business. We understand there is a finite budget for your IT needs. We work with you to ensure your expenditure is placed where it can best serve you.
In terms of IT expenditure for support. We have a number of billing arrangements, including discounts for pre-purchased support. See this page for more information on our support rates.
Your data is crucial in ensuring your business always has access to the information it needs to operate. Even in the age of cloud computing, you always need a plan to ensure you can access the data you need, when you need it. We have solutions for all types of environments, such as on-premises servers or cloud-based applications. Speak to our team about what suits your environment.
We also can make recommendations based on the regulations for data backup for specific industries to follow in line with professional and regulatory bodies.
In a business environment, the security of your data is paramount. Our commercial quality product, Sophos, is one of the world’s leading products in protecting enterprise business networks. We stand by the statistics that none of our customers using Sophos have ever had their systems compromised. Speak to one of our Sophos qualified technicians about why commercial-grade antivirus is important for you.
Our focus is always to see your business grow and thrive through maximising the use of technology. We not only provide rock-solid IT support, preventative maintenance, backup and security monitoring. But we also provide documentation, training, and reporting to ensure you understand your systems and how they are working hard for your business.
Web design & development FAQs
We have many years of experience building websites for business of all sizes in the South Coast. We can help you Plan, Design and Develop your site in popular platforms like Shopify or WordPress. We can also help you administer and make updates to your website after launch. Contact us to find out more about our Website Design Services for Business.
Yes! We can help you with your eCommerce website, we can help guide you through the process of planning your inventory, setting up your preferred payment gateway to take payments online to automate shipping and more. Ask us how.
The cost of setting up each website depends on several factors. These include the number of pages and subpages, the interactivity you require and most significantly, eCommerce functionality. We invest time into every project to fully understand your needs before providing an estimate. Generally, we recommend a budget starting from $5,000 for a standard business website.
It usually takes about 6-8 weeks to build a website. This depends on the planning and design stages of the website project. To ensure it is made to a good standard and on time, supply of content, content review and planning of the information architecture (I/A) and design concepts are major factors that will dictate the delivery time.
A Content Management System (CMS) manages all elements of your website. Such as files, dashboards, images, CSS, HTML and more. Our preference is WordPress as it is a popular choice within the Web design & development Industry. A WordPress site also makes it easy for you to update your site in the future without having to engage a professional. However, we can build websites other CMS' if needed (e.g. Shopify for eCommerce).
No! You can be anywhere in Australia, or the world. We regularly work with clients from all over Sydney, Nowra, Batemans Bay, Wollongong, Shellharbour and Australia-wide. The only requirement is that you have a reliable internet connection to ensure we can easily communicate and collaborate online.
At ShowellTech we have dedicated Australian based servers to host your website. If you already have hosting, that's ok, we can work with your existing setup and host your website there.
Yes, most certainly! We build websites to be self-administered and easily managed by you. There is always the option to self-manage or continue to engage us to manage your site for you.
Computer repairs FAQs
There is no hard-and-fast timeframe. The repair time will depend on several factors. These include whether parts are required, the actual issue with the device and how many repairs we have at the time. We endeavour to complete repairs on a first in – first out basis and as quickly as possible.
Depending on the damage or reason your data is missing we are able to retrieve the missing data. Where the data is not readily recoverable, we work with a specialist lab to retrieve the data.
While at surface level it can be an expensive proposition to repair your computer it can often be the most cost-effective solution. However, if we believe your device is not worthy, we will advise you before you make any further investment in repairs.
There is a non-refundable $50 diagnostic fee. This fee is payable at the time the device is left for servicing. The fee covers the technicians time to determine the issue and quote the repair. If you proceed to repair the $50 is attributed to the final cost payable.
Many old computers continue to work effectively and can be repaired. We will advise if we believe yours is past its use-by-date.
All repairs must be paid for at the time of collection. At this stage we do not offer after pay style options. We accept all major credit cards and cash as well as the option for bank transfer. Tax invoices are available for all repairs (please advise when you arrive).
We offer a six-month warranty on all services. All parts are purchased for your specific repair and come with a manufacturer or supplier warranty with varying timeframes dependant on the part.
Our technicians are skilled in both Mac and PC and offer a full repair service including resolving hardware and software issues.
Digital Marketing FAQs
In a nutshell it is the process of optimising your website to increase the visibility to Search Engines such as Google, Bing, Yahoo etc. There is usually two methods of SEO, On-Page & Off-Page optimisation.
This is when you pay for an ad "Click". This fee is relative to the advertisement so it can fluctuate based on the demand for your chosen keywords, it is then influenced by how popular the keywords are. These PPC Ads show up in the search engine listings usually at the top and bottom of the listings.
There can be many factors to this and in some cases the content developed isn't targeted towards the right audience or it is too sparse. Other reasons can be because your site isn't technically optimised for areas such as speed and best practices
It really depends on the keywords that you choose to align with your website. Typically you can expect a click to cost between $0.20 to $50.00. Factors such as competitiveness and popularity of the keywords will influence the final cost.
Web Content Writers specialise in writing for the Web. They will consider factors to help you rank better in Search Engines through keyword planning and making relevant content. By using a Web Content Writer this can also help speed up the development of a project.
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